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INTEGRATION SOLUTIONS

EDI / B2B Integration Solution

We had recently successfully completed

Business Challenges

  • Lack of efficient customer service resources
    To provide exceptional customer service to an ever-growing base of the client’s customers, on a scalable platform.
  • Brand-awareness
    To improve customer satisfaction and customer retention for the client while creating a brand name that is ever-growing and expanding
  • High operational costs
    To deliver and improve on SLA targets towards servicing the client’s customers and ensure repeat business as well as increase sales while keeping operational costs low

Our Solution

Hitforward helped the customer build a common customer service infrastructure to handle omni-channel customer service (phone, chat, and email support) and reduce issues related to service and scalability. To meet this goal, the team used a planned technology roadmap that comprised the following:

Omni-channel CRM 
To provide multi-channel customer support with single log-on.

Single Communication
Platform for all Channels To reduce telephony and operational costs by diverting end-customers to other channels such as chat and email.

Ticket-based
Interaction To easily track issues across different channels and assign/escalate to different departments in order to meet SLAs. 

Engagement Highlights

  • Successfully delivered larger Program engagement Portfolio covering over 10 business units
  • Bringing the legacy systems under modern platform
  • Centralizing entire operation
  • Transformed knowledge from Senior SME’s .

EDI / B2B Integration

We have recently successfully completed cloud managed EDI / B2B Integration to enable one of the leading pharmacy in US , can exchange data with partners and manage trading partner relationships without the burden of installing and maintaining software or appliances or paying expensive consultant and VAN fees.

Business Challenges

  • Data Mapping between flat files, XML, Database & EDI
  • Trading Partner Management
  • QuickBooks Integration
  • HIPPA / EDI / Hl7 Compliance
  • Compliance with Industry Standard Security (SSL, TLS, MD5, etc.)

Our Solution

With Boomi, AtomSphere solution addressed key EDI requirements of clients, including

Trading Partner Management – Set up and manage all trading partners to enable EDI exchanges using standard EDI and e-commerce capabilities.

EDI Data Mapping – Transform any combination of XML, flat file, database data, and EDI with native support ASC X12 EDI data transformation.

Full EDI Envelope Support – Automatically aggregate and split EDI data into envelopes, also known as ISAs.

Highest Security Standards – We offer the full range of EDI support with the highest security standards to cater to all types of EDI transformation.

Trading Partner Enablement –  Use your own Atom to easily deploy integration processes to partners and avoid having to purchase and maintain expensive software or VAN dependencies.

Key Engagement Benefits to Manage All client Integration Needs

  • Drag and drop workflow
  • Support for simple to complex business logic
  • Simple wizards for browsing application data models
  • Access to hundreds of applications and data sources
  • Instant load scalability
  • Any-to-any data transformation
  • Industry-certified security model

Customer Facing Process Automation

To accommodate growth, Workfront’s finance team used Dell Boomi AtomSphere to integrate ERP, CRM, HR and other systems to speed processes and eliminate the need for custom coding.

Business Need

Workfront’s finance team needed a scalable approach for updating product and pricing fields in its finance software, streamlining the sales order entry process, and gaining control over the provisioning of its software solution.

Our Solution

Dell Boomi AtomSphere integration platform as a service (iPaaS) gave Workfront the flexibility it needed to update its product and pricing information by integrating its ERP, finance, CRM, HR and expense management systems, without costly and time-consuming coding.

Benefits

  • Integrated quote-to-cash process to recognize revenue sooner
  • Increased sales order processing capacity by 500 percent
  • Improved timeliness of onboarding for services engagements
  • Automated manual processes to improve data quality and speed
  • Simplified integration to eliminate need for a dedicated coding resource 

EDI / B2B Integration

We had recently successfully completed

Business Challenges

  • Lack of efficient customer service resources
    To provide exceptional customer service to an ever-growing base of the client’s customers, on a scalable platform.
  • Brand-awareness
    To improve customer satisfaction and customer retention for the client while creating a brand name that is ever-growing and expanding
  • High operational costs
    To deliver and improve on SLA targets towards servicing the client’s customers and ensure repeat business as well as increase sales while keeping operational costs low

Our Solution

Hitforward helped the customer build a common customer service infrastructure to handle omni-channel customer service (phone, chat, and email support) and reduce issues related to service and scalability. To meet this goal, the team used a planned technology roadmap that comprised the following:

Omni-channel CRM 
To provide multi-channel customer support with single log-on.

Single Communication Platform for all Channels To reduce telephony and operational costs by diverting end-customers to other channels such as chat and email.

Ticket-based
Interaction To easily track issues across different channels and assign/escalate to different departments in order to meet SLAs.

Engagement Highlights

  • Successfully delivered larger Program engagement Portfolio covering over 10 business units
  • Bringing the legacy systems under modern platform
  • Centralizing entire operation
  • Transformed knowledge from Senior SME’s.
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